Terms of Use

1. Eligibility

You must be at least 16 years old to use Pollenair. By using the platform, you represent that you meet this age requirement. If you are under 18, you confirm that you have the consent of a parent or legal guardian to use the service.

You must provide accurate information when creating an account and keep it up to date. You may not create an account on behalf of someone else without their permission.

2. The Pollenair Platform

Pollenair is a practice-first, decision-based learning platform covering digital skills including sales, marketing, product management, engineering, and adjacent disciplines. The platform delivers short, structured learning sessions through interactive blocks — including decision challenges, sequencing exercises, fill-in-the-blank prompts, quizzes, and written reflection blocks.

We reserve the right to modify, suspend, or discontinue any part of the platform at any time. We will make reasonable efforts to notify users of significant changes that affect their experience or data.

3. Accounts and Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at security@pollenair.com if you suspect unauthorised access.

You may not share your account with others or transfer your account to any other person. Accounts created using automated means (bots, scripts) are prohibited.

4. Waitlist

Prior to the full launch of the Pollenair platform, we operate a waitlist. By joining the waitlist, you provide your email address and agree to receive updates about our launch and product. You can unsubscribe from waitlist communications at any time using the link in any email we send.

Joining the waitlist does not guarantee access to the platform, create a contractual obligation on our part to launch by any date, or entitle you to any specific product features.

5. Subscriptions and Payments

Pollenair may offer free and paid tiers of access. When a paid plan is available:

• Subscription fees are charged in advance on a recurring basis (monthly or annually, depending on your plan).
• All prices are shown in USD unless otherwise stated and are inclusive of applicable taxes where required by law.
• You authorise us to charge your payment method for the applicable fees on each billing cycle.
• Subscription cancellations take effect at the end of the current billing period. You will retain access until that date.
• Refunds are not provided for partial billing periods, except where required by applicable law.

We reserve the right to change pricing with at least 30 days' notice. Continued use of the platform after a price change constitutes acceptance of the new pricing.

6. Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to any part of the platform, our systems, or other users' accounts.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the platform.
• Scrape, crawl, or systematically extract data from the platform without our express written permission.
• Upload or transmit viruses, malware, or any other malicious code.
• Harass, threaten, or harm other users.
• Use automated tools to complete challenges, earn XP, or manipulate leaderboards or progress tracking.
• Misrepresent your identity or affiliation with any person or organisation.
• Use the platform to collect information about other users without their consent.

Violations may result in immediate suspension or termination of your account without notice.

7. User-Submitted Content

Certain blocks on Pollenair — such as justification exercises and written reflections — allow or require you to submit free-text responses. By submitting content, you grant Pollenair a non-exclusive, royalty-free, worldwide licence to use, store, and process that content solely for the purposes of (a) delivering your learning experience, (b) generating AI-assisted feedback, and (c) improving the platform in aggregated, de-identified form.

You retain ownership of any content you submit. You are solely responsible for ensuring your submitted content does not violate the rights of any third party or applicable law.

We reserve the right to remove any user-submitted content that violates these Terms or that we determine, in our sole discretion, is harmful, offensive, or otherwise inappropriate.

8. Intellectual Property

All content on the Pollenair platform — including but not limited to challenge scenarios, skill paths, feedback copy, graphics, UI designs, logos, and software — is the exclusive property of Pollenair Technologies Inc. or its licensors and is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your personal, non-commercial learning purposes. This licence does not include the right to reproduce, redistribute, sell, or create derivative works from any platform content.

"Pollenair," the Pollenair logo, and associated marks are trademarks of Pollenair Technologies Inc. You may not use these marks without our prior written consent.

9. AI-Assisted Features

Pollenair uses AI models to evaluate written responses in certain block types and to personalise your learning experience. AI-generated feedback is intended to support your learning and is not a substitute for professional advice in any field.

AI evaluations are inherently probabilistic. Pollenair does not warrant that AI-generated feedback is always accurate, complete, or appropriate for your specific context. You should exercise your own judgement when applying feedback to real-world decisions.

AI evaluation results are never used to make decisions about your employment, creditworthiness, legal status, or any other consequential matter outside the platform.

10. Disclaimers

The Pollenair platform and all content within it are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that the platform will be uninterrupted, error-free, or free of harmful components. Skill paths and challenge content are created for educational purposes and do not constitute professional advice in sales, marketing, engineering, law, finance, or any other field.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Pollenair Technologies Inc. and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or business opportunities — arising out of or related to your use of or inability to use the platform, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising out of these Terms or your use of the platform shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) USD $50.

12. Indemnification

You agree to indemnify, defend, and hold harmless Pollenair Technologies Inc. and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or related to (a) your use of the platform, (b) your violation of these Terms, or (c) any content you submit.

13. Termination

You may close your account at any time from your account settings or by contacting us at support@pollenair.com.

We may suspend or terminate your access to the platform at any time, with or without notice, if we determine that you have violated these Terms, pose a risk to the platform or other users, or for any other reason at our discretion. Upon termination, your right to use the platform ceases immediately.

Sections 7 (User-Submitted Content), 8 (Intellectual Property), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), and 14 (Governing Law) survive termination of these Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or your use of the platform shall first be addressed through good-faith negotiation. If the dispute is not resolved within 30 days, it shall be submitted to binding arbitration in Toronto, Ontario, in accordance with the Arbitration Act (Ontario), except that either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

You and Pollenair agree that any dispute resolution proceedings will be conducted on an individual basis only — not as a class, consolidated, or representative action.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the effective date at the top of this page. If the changes are material, we will notify you by email or by a prominent notice on the platform before the changes take effect. Your continued use of Pollenair after notification constitutes acceptance of the updated Terms.

16. General

• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pollenair regarding your use of the platform.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• No waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

17. Contact Us

If you have any questions about these Terms, please contact us: